Privacy Policy — Mitra AI Lab

1. Information We Collect

• Contact details: such as your name, email address, phone number, and WhatsApp number.
• Business information: such as your company name, industry, services, and operational requirements.
• Message content: information you send through our website, WhatsApp, forms, or other Mitra AI Lab-powered automations.
• Usage data: technical and interaction information about how you use our website and services.

2. How We Use Your Information

We use information to provide, operate, personalize, and improve our AI automation systems; respond to inquiries; book and manage appointments; generate and qualify leads; communicate with you about our services; maintain security; and comply with applicable law.

3. WhatsApp Business Platform

Our WhatsApp messaging experiences run on Meta's WhatsApp Business Platform / Cloud API. WhatsApp messages are also subject to WhatsApp's own Privacy Policy.

4. Data Sharing

We may share information with trusted service providers who help us operate our website, messaging, scheduling, hosting, analytics, and automation systems. We may also share information when required by law, to protect rights and safety, or as part of a business transfer. We do not sell personal information.

5. Data Retention

We retain information only for as long as reasonably necessary to provide services, maintain business records, resolve disputes, enforce agreements, and meet legal, security, or operational requirements. Retention periods vary based on the type and purpose of the information.

6. Data Security

We use reasonable technical and organizational safeguards designed to protect information from unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure.

7. Your Rights

You may email mitraailab@gmail.com to request access to or deletion of your personal information. You may also reply STOP to opt out of WhatsApp or other messaging communications. We may need to verify your request before completing it.

8. Children's Privacy

Our services are not intended for anyone under 18. We do not knowingly collect personal information from children under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. Your continued use of our services after an update means you acknowledge the revised policy.

10. Contact Us